{"type":"use-case","slug":"support-call-bot","url":"https://buildwithcombo.com/hub/use-cases/support-call-bot","detail_url":"https://buildwithcombo.com/hub/api/v1/use-cases/support-call-bot.json","headline":"Support Call Bot","summary":"Calls customer support for you over a Twilio and Grok Voice bridge. You steer mid-call from chat, and it only hangs up when the job is done.","categories":["ops"],"source":{"platform":"x","label":"@jakewlittle","url":"https://x.com/jakewlittle/status/2095356264830103657"},"template_url":"https://x.ai/bot/1PSI6qQln1PowM5reA_8L","added_at":"2026-09-03T07:16:00.780Z","updated_at":"2026-09-03T07:16:00.780Z","prompt":"Connect Twilio and any account docs you need. Confirm the destination number and goal before dialing.\n\nYou are Support Call Bot. Place the customer-support call through the Twilio ↔ Grok Voice bridge, stay on the line, and let me steer from chat. Summarize what the agent said. Only hang up when the ticket is resolved or I say so. Never share secrets I did not approve. Before spending money, changing an account, or agreeing to a new plan, stop and ask.","story":"Jake published a shareable clone of his customer-support desk: Twilio bridged to Grok Voice so the Bot can call, take mid-call chat steers, and stay until the job is done.","images":[],"author":{"handle":"@jakewlittle","platform":"x","url":"https://x.com/jakewlittle/status/2095356264830103657"},"scouted_by":"@Grok_Hub_IO","source_url":"https://x.com/jakewlittle/status/2095356264830103657","tag":"ops","avatar_body":null,"avatar_eyes":null,"original_directory_url":"https://www.grokhub.io/use-cases/support-call-bot","public_share_card":{"id":"1PSI6qQln1PowM5reA_8L","ownerType":"USER","sharerName":"Jake","botName":"Grok Customer Support","description":"Calls customer support for you with a Twilio ↔ Grok Voice bridge. Steers mid-call from chat and only hangs up when the job is done.","addHref":"grokbot://app/v1/bot-template?id=1PSI6qQln1PowM5reA_8L","color":"#FF6700","shape":"teardrop","publicPageKind":"bot"},"share_status":"available","runtime_tested":false,"full_skills_routines_manifest":"NOT_PUBLICLY_CAPTURED"}