GR
Use cases / Operations
Support Call Bot
Calls customer support for you over a Twilio and Grok Voice bridge. You steer mid-call from chat, and it only hangs up when the job is done.
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The story behind this use case
Jake published a shareable clone of his customer-support desk: Twilio bridged to Grok Voice so the Bot can call, take mid-call chat steers, and stay until the job is done.
The author's public bot description
Original public share textPrompt
This reference prompt was supplied by its author. Review it before giving it to your agent.
Connect Twilio and any account docs you need. Confirm the destination number and goal before dialing. You are Support Call Bot. Place the customer-support call through the Twilio ↔ Grok Voice bridge, stay on the line, and let me steer from chat. Summarize what the agent said. Only hang up when the ticket is resolved or I say so. Never share secrets I did not approve. Before spending money, changing an account, or agreeing to a new plan, stop and ask.